Return & Refund Policy

Return Window

• 30 days from the date of delivery to initiate a return
• Items must be unused, unworn, and in original condition with tags attached
• Original packaging and any accessories must be included

What Can Be Returned

• Most items in new, unused condition
• Items with original tags and packaging
• Non-personalized merchandise

What Cannot Be Returned

• Personalized or custom-made items
• Intimate apparel, swimwear, or undergarments
• Digital products or downloadable items
• Gift cards
• Items marked as "Final Sale"
• Items damaged by normal wear and use

How to Start a Return

Step 1: Contact Us

• Email us at info@getN52.com or use our contact form
• Include your order number and reason for return
• We'll provide you with return instructions and a prepaid return label (if applicable)

Step 2: Package Your Return

• Include the original packaging when possible
• Pack items securely to prevent damage during return shipping
• Include any accessories or free gifts that came with your order

Step 3: Ship Your Return

• Use the prepaid return label we provide
• Drop off at any authorized shipping location
• Keep your tracking receipt until your return is processed

Return Shipping

• Free returns for defective or incorrect items
• $6.99 return shipping fee will be deducted from your refund for other returns
• Customers are responsible for return shipping costs on international orders

Refund Processing

• Refunds are processed within 3-5 business days after we receive your return
• Refunds will be issued to your original payment method
• Please allow 5-10 business days for the refund to appear on your statement
• Shipping costs are non-refundable (except for our errors)

Exchanges

• We currently offer refunds only - no direct exchanges
• To get a different size or color, please place a new order and return the unwanted item

Damaged or Defective Items

• Contact us immediately if you receive a damaged or defective item
• We'll provide a prepaid return label and full refund or replacement
• No need to pay return shipping for our errors

Final Sale Items

• Items marked as "Final Sale" cannot be returned or exchanged
• All sales on clearance items marked "Final Sale" are final

Questions?

Contact our customer service team at info@getN52.com or 208-691-6394 for any questions about returns or refunds.

Last updated: 08/19/2025