Refund policy

Return & Refund Policy

Return Window

  • 30 days from the date of delivery to initiate a return
  • Items must be unused, unworn, and in original condition with tags attached
  • Original packaging and any accessories must be included

What Can Be Returned

  • Most items in new, unused condition
  • Items with original tags and packaging
  • Non-personalized merchandise

What Cannot Be Returned

  • Personalized or custom-made items
  • Intimate apparel, swimwear, or undergarments
  • Digital products or downloadable items
  • Gift cards
  • Items marked as "Final Sale"
  • Items damaged by normal wear and use

How to Start a Return

Step 1: Contact Us

  • Email us at info@getN52.com or use our contact form
  • Include your order number and reason for return
  • We'll provide you with return instructions and a prepaid return label (if applicable)

Step 2: Package Your Return

  • Include the original packaging when possible
  • Pack items securely to prevent damage during return shipping
  • Include any accessories or free gifts that came with your order

Step 3: Ship Your Return

  • Use the prepaid return label we provide
  • Drop off at any authorized shipping location
  • Keep your tracking receipt until your return is processed

Return Shipping

  • Free returns for defective or incorrect items
  • $6.99 return shipping fee will be deducted from your refund for other returns
  • Customers are responsible for return shipping costs on international orders

Refund Processing

  • Refunds are processed within 3-5 business days after we receive your return
  • Refunds will be issued to your original payment method
  • Please allow 5-10 business days for the refund to appear on your statement
  • Shipping costs are non-refundable (except for our errors)

Exchanges

  • We currently offer refunds only - no direct exchanges
  • To get a different size or color, please place a new order and return the unwanted item

Damaged or Defective Items

  • Contact us immediately if you receive a damaged or defective item
  • We'll provide a prepaid return label and full refund or replacement
  • No need to pay return shipping for our errors

Final Sale Items

  • Items marked as "Final Sale" cannot be returned or exchanged
  • All sales on clearance items marked "Final Sale" are final

Questions?

Contact our customer service team at info@getN52.com or 208-691-6394 for any questions about returns or refunds.

Last updated: 08/19/2025